Three-Tier Grievance Redressal Mechanism
Step 1 — Write to 8848 Invest
Grievance Officer: Lokhandwala Raj Zahir
Email: admin@8848invest.com
Phone: +91 97277 36063 (10:00–18:00 IST, Monday–Friday)
Postal Address: 2nd Floor, AR Plaza, Ravapar Road, Morbi, Gujarat. 363641.
Timeline: Formal acknowledgement within 2 business days with a ticket number. Complete resolution within 7 business days of receipt.
Step 2 — SEBI SCORES 2.0 & RAASB
If you are not satisfied with the resolution, or receive no reply within 7 business days, lodge a complaint on SEBI's SCORES 2.0 portal at scores.sebi.gov.in or email RAASB (BSE Limited) at dis.ra@bseindia.com.
SCORES routes the complaint to the RA and RAASB for first review; SEBI conducts the second review.
SEBI Toll-Free Investor Helpline: 1800 22 7575 / 1800 266 7575.
Step 3 — Online Dispute Resolution (SMART ODR)
After exhausting Steps 1 and 2, you may initiate dispute resolution through SEBI's SMART ODR portal at https://smartodr.in, which provides conciliation and arbitration by Market Infrastructure Institutions' (MIIs) ODR centres.
Physical complaints to SEBI: Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400 051.
What to Include When Lodging a Grievance
To enable prompt resolution within our 7-day commitment, please provide:
- Registered full name, registered email address, and mobile number.
- Active subscription plan details and transaction ID.
- A clear description of the deficiency (e.g., non-receipt of a research report, portal access malfunction, billing inquiry, refund calculation).
- Copies of relevant receipts, error screenshots, or correspondence.
- The specific remedy or corrective outcome requested.
What Is Not Classified as a Service Grievance
In accordance with SEBI guidelines, the following do not constitute a deficiency of service or valid regulatory grievance:
- Capital losses or portfolio drawdowns incurred on investments made based on research recommendations.
- Adverse market price movements or macroeconomic volatility affecting recommended securities.
- Disagreements with the analyst's fundamental thesis, qualitative valuation models, or long-term target horizon.
Research recommendations carry market risk and provide no assurance or guarantee of returns. Analytical feedback is always welcomed at admin@8848invest.com, but market movements do not constitute a deficiency in research services.
Monthly Public Reporting of Complaints
In accordance with SEBI Circular dated 2 June 2025, 8848 Research publishes monthly complaints data updated by the 7th of every month. You can review the status, disposal trend, and resolution speed on our Investor Complaints Data page.